As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. and click the Request cash refund button on the appropriate credit. What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. If you want to receive local news alerts, please download our WPXI News App. You can also follow WPXI on Facebook and Twitter. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Birmingham, Alabama 35203 5. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. StubHubs return policy is called the FanProtect Guarantee. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. They were really good. At regular volume, we can afford to take that risk. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. Have already received refund from credit card. 2023 www.jsonline.com. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. The NHL suspended its season March 12. Select the ticket group you'd like to sell. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. 2023 Fortune Media IP Limited. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. If an event is rescheduled or postponed, your ticket will be good for the new date. If an event is rescheduled or postponed, your ticket will be good for the new date. Prefer a cash refund instead? [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. Always cover coughs or sneezes with a tissue or sleeve. | CT Call 211 | Centers for Disease Control and Prevention. StubHub recently stopped offering cash refunds for canceled or postponed events. What is your rescheduled or postponed event policy? Avoid close contact with people who are sick. No problem. 2021 The Associated Press. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. Ja Morants allegations of aggression off the court, explained. The answer is yes, StubHub is legal. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Suite 101 The firm does it on contingency, so you dont pay a fee. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" Those will be paid out by the end of May. Kimmel says its not as hard as you might think. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. A brutal sucker punch in the OVC tournament stopped the game in its tracks. Unfortunately, as our complaint alleges, StubHub is breaching its . [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. pic.twitter.com/onFRrGVh6S. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. Open the SeatGeek app. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. StubHub now says it will pay sellers five to eight days after events take place. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. Stay home if you are sick and advise others to do the same. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. But these are unprecedented times.. But these are unprecedented times.. Some have received refunds, StubHub said, "in jurisdictions where they are required. . They will offer you either 120% credit on a future ticket purchase, or give you your money back. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. We'll email you when an event is canceled. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. Full buyer Terms & Conditions here. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. And new figures show more than half of ticket holders still haven't gotten their money back. No problem. Explain your scenario, and provide any applicable evidence. He also eventually received his payment on the night of April 3. After a canceled event, StubHub charges the seller for the amount collected. Coupons can be applied to one or multiple StubHub. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. Prefer a cash refund instead? Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. Offers may be subject to change without notice. If these are not available, you will likely get a full refund. Today 3/27 #Stubhub updated their policy for CANCELED events. Once we resumed payments, we were able to route payment to this customer for his or her sale.. Emily Walsh. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Learn more about disclosing health and safety requirements on your listing. ICE Limitations. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. 2023 Cox Media Group. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Unfortunately you will not be entitled to a refund. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. Customers complained to the press and filed lawsuits. Thats simple contract law, he explained. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. If you don't, we may cancel orders and charge you as provided in our User Agreement. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. However, there are some cases where StubHub may give you a refund, or even replacement tickets. 2020 CBS Broadcasting Inc. All Rights Reserved. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! Unless you want a refund)." SBNation.com. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. Sorry we couldn't be helpful. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. Its no longer giving refunds, just coupons. All rights reserved. Viagogo refused to refund her . Postponed events may not be eligible for refunds. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Many events that have been cancelled or postponed are giving patrons a full refund for their money. But not all companies are offering refunds. All Rights Reserved. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. c/o National Registered Agents, Inc. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. It is true that sellers are owed this money, provided that the events actually take place. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. 72 hours prior to the event). Receive a coupon for 120 percent of your original. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Our mission to make business better is fueled by readers like you. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Got our money back last week. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. If sellers had events canceled, StubHub would. Powered and implemented by Interactive Data Managed Solutions. YouTubes privacy policy is available here and YouTubes terms of service is available here. Worth to consider! . ContactBruce Vielmetti at (414) 224-2187or [email protected]. Reply from StubHub UK. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. The agent will be able to grant you a refund if your scheduled event has been canceled. Your email address will not be published. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. The credits are valid through the end of 2022. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? 199 Fremont Street, 4th Floor "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said.
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