If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. Being faced with a return request can be very intimidating. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) Then and only then you give a refund for the item. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. If you're not able to resolve things with the seller, you can ask us to help. View cart for details. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Select the percent you want to deduct from the refund amount. Couldn't tell you if it helps but it doesn't hurt. If you offered free shipping, you'll need to refund the buyer the full amount of the item. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. You are sure the item wa. Take great pictures! When you start selling on Ebay, decide if you are willing to take returns at all. eBay gives this MBG for Australian and International buyers, however . Return Claim "Not As Described"? What does the eBay Money Back Guarantee cover? You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. Having an accurate listing description is so important, especially if you are selling used items like I am. A dialog will open as you type your search terms. In some cases, your response options may differ. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. I find too many fun toys for my family (or myself), and just love the whole process. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. I can only put it in the listing. Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. I try to get them to give me the reason for the return. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. 2022 Flea Market Flipper. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? 09:32 AM How to use your eBay earnings to purchase shipping labels. You are describing the old rules the rules changed a few months ago. Tune into our last eBay for Business podcast episode of 2022! Learn more about our signature confirmation requirements. 07-05-2020 You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. 01:47 PM. You can go to the Resolution Center and contact the seller. - edited So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. The carrier will then go and pick up the damaged item and do its own investigation of the damage. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Buyer pays for return postage: . I have details about my terms with shipping, returns, freight shipping, and refunds. You can go to the Resolution Center and contact the seller. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. Welcome to the Shipping board! See our page on. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. You'll also be responsible for covering return shipping costs. Regardless of the outcome, will the buyer be able to leave negative feedback? I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. Ebay sides with buyers in not as described claims. Before you can send an item back to the seller, youneed to start a return. eBay Money Back Guarantee policy, Welcome to the Selling board! After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. Ifyou use an eBay returns label, tracking details areautomatically uploaded. If we're asked to step in to help, we may ask the buyer to return the item to you. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! Required fields are marked *. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. If you bought it over eBay and it isn't right, it's the seller's problem not yours. My desire is that they get more than they are expecting! eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Were not perfect and we can make mistakes. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. There are several ways you can send an item back to the seller. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? Some business equipment categories that may be covered by the. Received a damaged item with a missing part. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. This can be useful when the buyer isn't completely satisfied with their purchase. This will get them to move the decision in my favor and pay out the damage coverage. If youre a reseller in 2023, you can find deals on items in many places. You can't deduct the original shipping cost from any refund amount. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". . Check out our FREE intro Workshop! Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. We guarantee that you will get the item you ordered or get your money back. Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. Read our most popular questions and answers about handling return requests from your buyers. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . You can choose to add a message to the buyer. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! Do you have to accept returns to sell on eBay? Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. If you are scared to start eBay because of the fear of returns, dont be. Your email address will not be published. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. You dont need a special printer or self-adhesive labels when printing return shipping labels. You accept returns in your policy, and the buyer changed their mind about a purchase. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Ebay sides with buyers in not as described claims. If you havent received an item, we usually refund your money immediately via PayPal. The seller covers the cost of the return. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Buyers can always submit a return request, even if your returns policy says you don't accept returns. 1. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment.
Freddy Patel Camden Ripper,
What Is John Ortberg Doing Now,
Articles I
