We can provide it to you if you have your purchase receipt. Kukulcn Blvd, Km 1.5, Cancun Hotel Zone. I have sent multiple difference emails requesting assistance with no response. Traveling on business? 3.9/5 Very Good! Who can I notify if I have special dietary requirements? Each photo downloaded is a JPG file, and the videos are MP4. Is there any type of refund and/or cancellation. After 14 year's of marriage we finally made it to Cancun.
- Species conservation and freeing program
- Species reproduction program
- School project and environmental education program
- Efficient use of resources and responsible management of residues. 2.- A list of the albums that are included in your package will be displayed. You cannot paste images directly. At what time will I be back at the hotel? What types of files are the photos that are downloaded? I wish we would have just taken the pictures with our own phones instead of feeding into their lies and false promises. I have sent multiple difference emails requesting assistance with no response. American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Xel-H I loved the location of the hotel, very close to everything. No, our Park tickets are not exchangeable for other products. What happens if I forgot my download code? You can download as many times as you need to while the code is valid. one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. The waiters/waitresses were always so nice. *Original Review Below*!!!!!! My daughter wanted to go back to La Cantina on our final night at the resort just to see Roberto again. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Additional terms may apply. Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-H or Xplor or the company logo Grupo Xcaret. DoubleTree Suites by Hilton Hotel Boston - Cambridge : 400 Soldiers Field Rd. Yes, activities in Xplor are all family-friendly. Look for the Xelfie spots (automatic cameras) or any photographer inside the park. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. Come and live the Riviera Maya adventure. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. The photos of you and all your companions in a single package for you to fully enjoy your visit. To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. Please do not hesitate to let us know through this media when you decide to return to this paradise. Transportation airport-hotel-airport . We had a great time. What happens if I forgot my download code? Yes, you can change your visit to another date within one year from the date of purchase of the ticket. No one was watching him, and yet, he smiled the whole time. Above and beyond customer service! Business travelers can take advantage of the business center. Where is the photo that I downloaded located? Pasted as rich text. You must present official ID (IFE) with address in Quintana Roo. The use of the Photo Pass is valid only the day of the visit, and it is not cancelable nor refundable. Enter the heart of the Mayan jungle. We also purchased a photo pass package for all of the parks. Yes, the purchase confirmation can be presented with any of these devices. The download code is valid for 30 calendar days from the date of purchase. I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. No problem! You'll appreciate the 24-hour gym, poolside bar, and snack bar/deli. Exact pick-up time will be confirmed when making your purchase. If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. Cabins, apartments, houseboats! The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. Yes. $148. Learn all the information in our Privacy Notice. Chilean Peso (CRC): Visa, Mastercard, Diners and JCB. You can post now and register later. We will be delighted to assist you!Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. 282. How do I find and download the photos from the website? Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. Feb 5 - Feb 6. Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. Our agents will help you with the pickup information or any other doubt you may have. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. You can purchase with a credit card or PayPal. You can download as many times as you need to while the code is valid. Yes the resort is beautiful and access to the parks is great. Free Cancellation. What is your Cancellation/ Refund policy? 282. Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. After visiting with colleagues in the spring, I knew I had to bring my family back. ", A verified traveler stayed at Copley Square Hotel, "Nice hotel. Does the Park offer activities for children over five years old? If you visited our Parks: [email protected]
It is for this reason that activities are not recommended to people who suffer from diabetes, heart problems, epileptic fits, asthma, hypertension and claustrophobia as well as pregnant women. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. ( NO KIDS ). The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. This is my happy place, my own personal paradise. Pick up at the airport could not have been easier. In case of foreigners living in Quintana Roo, FM2 and FM3. Does admission to Xplor Fuego include transportation? There are a lot of things to do in the parks got adults and kids. La Casa de la Playa. This activity begins at the marina located at La Casa de la playa hotel; and is offered to all guests from the hotels of Grupo Xcaret. This change is valid only 24 hours in advance. Xplor Fuego opens Monday to Saturday from 5:30 to 11:00 p.m. Subject to change due to official regulations. You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. Saturdat to Sunday from 9:00 to 15:00 Hours. We offer you multiple payment options to pay for your reservation. 4 star Suburban hotel. If you visited our Parks: [email protected]
Chetumal-Puerto Juarez Highway KM, Km. 800 006 FOTO (3686)
Next, we want to show you the list of the culinary geniuses that are positioning Xcaret Hotels as an ideal destination for the lovers of fine dining experiences. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Get onboard the shuttle and visit it as many times as you want. You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers. How do I open the ZIP file when I download multiple photographs? Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). What types of files are the photos that are downloaded? We are here to serve you and to meet all requests, questions or suggestions you may have. The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection. Display as a link instead, I made a habit of spending the very early mornings on my balcony in the hammock. Saturdat to Sunday from 9:00 to 15:00 Hours. We had a fantastic lunch and swam in both the pools and river. 17.17 mi from city center. If the package includes a visit to a park and an archaeological zone, the photographs will be only at the park. Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. I really had no idea of how to use them. If you are staying in an Airbnb, hostel, with family or anywhere, you can choose one of the following departure points and Grupo Xcaret official transportation will pick you up there. (01152) 55 4163 7327
Unlimited snacks and non-alcoholic beverages (oatmeal cookies, fruit, smoothies and flavored fresh water). 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. Other small things that kind of irked me were: our toiletries never got refilled. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. We are experts in creating unconventional experiences making your event extraordinary. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. Xcaret is 37 miles (60 km) south of Cancun, 4 miles (6 km) south of Playa del Carmen, 20 miles (30 km) north of Akumal and 34 miles (55 km) north of Tulum. Presentation of a valid ID card at our counters is mandatory. We list the best Doubletree Hotels Middleton venues so you can review the Middleton Doubletree Hotels hotel list below to find the perfect place. We can provide it to you if you have your purchase receipt. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Fill out this form and one of our agents will follow up on your request. Take advantage of the business center, free WiFi in public areas, and free airport shuttle. For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. I also requested a king size bed (I was proposing on this trip!) The staff were very friendly and the room was clean and cozy. For special food requirements you may notify Customer Service at [email protected] or ask our hosts at the entrance of the park, they will be happy to support you. Help us preserve and care for our ecosystem! A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. Can I pay with credit card or debit card of a person not included in the visit? No, all the activities are included in your admission. What is the minimum age allowed inside the Park? Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this review. When I visited the Park I couldn't purchase my photos, can I still buy them? it was just my wife and I for her birthday/anniversary. Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB. We wanted to know the best place to watch Mexico play in the World Cup, etc. Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? Outside Mexico. Paid for in US $ we received the hotel photos only. Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya.
In Hoteles Xcaret, we create a delightful experience for each and every one of your senses in each restaurant. Customer Service. Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. Chetumal-Puerto Juarez Highway KM, Km. New activity: Underground Expedition. and was unfortunately put in a bed with 2 queens. Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days. HOTEL XCARET ARTE. We recommend you get here early so that youll have time to do everything and also, to make the best out of unlimited consumption of our energy-boosting buffet and drinks. Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. Access to the special ticket booth if you purchase online. Is the discount for Quintana Roo residents valid throughout the year? It is important to confirm your transportation service at least 48 hours in advance. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico, This is the version of our website addressed to speakers of English in the United States. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. They just really need to get their act together with the photo package because it made the whole trip fall short and made my whole family distrustfu of the hotel. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement.Transportation airport-hotel-airport and hotel-parks-hotel is also included.Welcome to Hotel Xcaret Arte, welcome home! you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. She didn't really explain anything. The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children. Upload or insert images from URL. Are the downloaded files of high quality? A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. Only adult individuals aged 18+ are allowed to drive. Dear MexDreamer,First at all, we would like to thank you to choose Hotel Xcaret Mxico as your Home to enjoy your vacations. This luxury hotel features a casino, a full-service spa, and a nightclub. de C.V. We use own and third-party cookies to improve your experience on our website. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. Is there a discount for persons with disabilities? We stayed in a adult only area. Other services (ATM, WiFi and gift shops). What can I do? Traveling on business? Operating hours: Monday to Friday from 9:00 to 19:00 Hours. I was just a bit disappointed with the management/check-in. She answered immediately and assisted with even my most insignificant requests. Outside Mexico. What are the necessary physical conditions? In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Yen (JPY): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Yes, you can contact the photography customer service center FAQs; Customer Service. ~11.96 miles northwest of Middleton center, ~35.43 miles southwest of Middleton center, ~39.06 miles southwest of Middleton center, Doubletree by Hilton Boston North Shore - Danvers, Doubletree Boston Andover Hotel in Andover, DoubleTree by Hilton Hotel Boston - Bedford Glen, Doubletree by Hilton Boston Logan Airport Chelsea. Yes, at the Stalactite River Swim, the use of life jackets is mandatory. Review collected in partnership with this hotel. Are these activities allowed to elderly people? Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. 5 Blossom Street, Boston, MA, 02114. In case of amphibious vehicles, they can participate, but only an adult with driving license is allowed to drive. I'm allergic to gluten, is there anything I can eat at the restaurants? Paid for in US $ we received the hotel photos only. Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. What is the maximum number of people allowed on the vehicle? . On your PC or Mac the downloaded photo is automatically saved in the downloads folder. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. It was prompt and comfortable. How do you remove the watermark from the photos? Saturdat to Sunday from 9:00 to 15:00 Hours. I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." A floating Mexican party awaits you at Xoximilco. Mercado never disappointed and became a staple for breakfast. No, only TOURS include transportation departing from Cancun or Riviera Maya. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. Play it safe and take your own photos with I would have.More. The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. How long is the photo/video download code available? The price is a bit pricey but worth it for what you get. There are several options of payment depending on the currency chosen on our websites. 282. All our current promotions are here, click now. The park is set up with picture stations. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. and that option in not available via online purchase. No problem! When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. 800 006 FOTO (3686) (01152) 55 4163 7327
